ApolloMD Announces Release of ER Express 2.0 to Further Enhance ER Patient Experiences
January 9, 2012 – Atlanta-based clinical outsourcing group ApolloMD announced the newest beta release of ER Express, a new platform that allows patients with non-life/disability-threatening illnesses to reserve appointment times for visits to the emergency room. ER Express (www.erexpress.com), first released in October 2011, gives patients with non-life-threatening illnesses and injuries a simple, user-friendly web-based tool for reserving a time slot in the ER. Once a reservation is confirmed, the patient waits in the comfort of his or her home, and then arrives at the ER for treatment at the selected appointment time.
The release of version 2.0 features the beta version of ER Passport, a new module that allows primary care providers to electronically transmit referral information via a secure web-based tool when they send their patients to the ER. Today, most physician clinics rely on leaving a message for or sending a fax to the ER, a method that often results in a major disconnect between the clinic and the ER. ER Passport enables the ER provider to know that the patient is coming as well as read the primary care physician’s diagnosis and notes ahead of time, and then communicate back the outcome to the primary care physician.
Yogin Patel, M.D., a regional president for ApolloMD comments, ”The ER Passport module improves patient satisfaction by improving the communication flow between primary care physician and the ER. It heightens customer service for the patient and strengthens the continuum of care, which in turn creates a better experience for the patients and the care providers.”