Evan Howell, MBA, MMSc, LSSBB, PA-C, recently presented at the Ohio Hospital Association Annual Meeting where he discussed a variety of approaches to address organizational change and how these methodologies can be applied to health care delivery.
The American Academy of PA’s (AAPA) Center for Healthcare Leadership and Management (CHLM) recently named ApolloMD as a 2020-2021 Employer of Excellence. The prestigious award recognizes 16 organizations across the nation who have exceptional workplace cultures and unique programs designed to promote the role of PAs within their organizations.
The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions
Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately
Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture
When space in the Emergency Department is limited, identifying a Rapid Treatment Area (RTA) could solve a plethora of issues – decreasing wait times, waiting room decompression, efficient assessment of patients and overall patient satisfaction. Working in conjunction with the use of triage bypass and the use of standard of care order sets based on chief complaint, RTA is known to improve patient throughput times.
Tracking performance is a way of life for those in the healthcare industry. With so much regulation and with the constantly changing landscape of priorities for industry leaders, it’s important to understand which metrics matter most when it comes to providing excellent patient care.