ApolloMD has created the position of Patient Experience (PX) Coordinator in select partner hospital EDs to turn those stressful, difficult ED patient experiences into tolerable, manageable. and even pleasant encounters. The PX Coordinator serves as a liaison between the health care professionals who provide emergency care and the often anxious, injured, or stressed patients in the treatment and waiting rooms

The last couple of years presented challenges for everyone, spotlighting strengths and teaching us valuable lessons about personal and professional growth. At ApolloMD, we focus on building support systems to enhance the wellness, safety, and research opportunities for our clinicians as well as for all those in the industry. In alignment with that focus, we expanded our outreach efforts by donating funds to nonprofits championing these areas — Dr. Lorna Breen Heroes’ Foundation, the Emergency Medicine Foundation, and the Society for Academic Emergency Medicine Foundation –mirroring our vision statement: “Healthy Clinicians. Healthy Patients. Healthy Communities.”

As the calendar flips to the final weeks of her pregnancy, Dr. Jamila Goldsmith, Associate Medical Director of the emergency department at Houston Medical Center in Warner Robins, Georgia, spends time reflecting on the dramatic changes from the recent past. “We’re excited! It’s my first baby,” she effuses.