ApolloMD has created the position of Patient Experience (PX) Coordinator in select partner hospital EDs to turn those stressful, difficult ED patient experiences into tolerable, manageable. and even pleasant encounters. The PX Coordinator serves as a liaison between the health care professionals who provide emergency care and the often anxious, injured, or stressed patients in the treatment and waiting rooms

In hospitals everywhere, one medical specialty has been particularly impacted by the long tail of the COVID-19 pandemic: the Emergency Department (ED). Although ambulances are no longer lining up to deliver streams of severely ill patients with COVID-19 to the ED, medical professionals who work inside the ED — and patients who visit the ED for care — continue to feel the brunt.