Revenue cycle management plays a pivotal role in the strength and survivability of an organization. Management begins when a patient makes an appointment and continues until final payments register. It sounds straightforward, but the health care industry constantly presents challenges for this process, including the transition from fee-for-service to value-based care.

2019 left healthcare at the center of news headlines and policy discussions. Hospital and health systems nationwide enter 2020 with a focus on the age of the consumer, where technology reigns king and healthcare policy changes could drastically transform the industry.