Background
The Chalenge
The hospital wanted to continue to ensure the highest standard of patient care by creating a more efficient and effective front-end system in the wake of the Delta and Omicron surges which strained ED capacity and staffing.
The ApolloMD Clinical Operations team collaborated with Ascension Providence clinical and administrative teams to achieve enhanced outcomes by incorporating multiple process improvements. Each new process was implemented utilizing existing resources, staffing and physical space to improve wait times and enhance outcomes.
The Approach
1. Redesigned Provider in Triage (PIT) Process
2. Integrated PIT + Lower Acuity Pathway Process
First-Year Results
Two key factors impacting quality, patient safety, and patient experience are “Arrival to Provider” and “Left Without Being Seen.” Both metrics saw immediate improvement within thirty days of engagement, as well as continuous improvement throughout the year.