Finding EXTRAordinary in the Ordinary | Dr. Sean Murray

Finding EXTRAordinary in the Ordinary Hospital Partner Atrium Health Providence is a freestanding emergency department in Charlotte, NC with 10 ED bays and an annual volume of more than 15,000 visits. Date of Service: December 23, 2023 Patient: 21-year-old female Reason for Visit: Patient arrived in the Emergency Department complaining of chest pain. EKGs, Chest […]

Successful Strategies to Reduce LWBS, UNC Lenoir Health Care

SUCCESSFUL STRATEGIES TO REDUCE LWBS UNC LENOIR HEALTH CARE Background Located 40 minutes from the coast in Kinston, N.C., UNC Lenoir Health Care is a not-for-profit hospital offering general medicine and advanced, specialized care including cardiology, pulmonology, oncology, radiology and urology to the local and surrounding communities. UNC Lenoir treats approximately 44,500 patients per year […]

Lower Arrival to Provider Times Drives Increase in Patient Satisfaction Scores

LOWER WAIT TIMES AND IMPROVED PATIENT EXPERIENCE & SATISFACTION SCORES Background Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately 62,000 patients per year in the emergency department (ED). The newly renovated ED is home to 34-beds, four of which are psychiatric patient […]

Drastically Improved Patient Experience

DRASTICALLY IMPROVED PATIENT EXPERIENCE Background Pensacola Baptist Health Care sought innovative approaches to improve the patient/family experience and provider-patient communication in the emergency department (ED). Hospital Beds: 358 ED Beds: 36 Patient Care Rooms + 2 Crisis Rooms Total Annual Volume (2022): 55,113 Level II Trauma Center Designated Stroke Center Designated Head and Spinal Cord […]

Provider in Triage Process Redesign

PROVIDER IN TRIAGE PROCESS REDESIGN Background Ascension Providence Hospital¬†is a 349-bed full-service hospital in Mobile, Alabama. with an annual ED volume of more than 50,000 visits. Annual Volume: 51,000 ED Beds: 27 Hospital Beds: 349 beds Daily Physician Coverage: 36 hours Daily APC Coverage: 48 hours The Challenge The hospital wanted to continue to ensure […]