For executives in hospitals and healthcare, the stakes have never been higher. Modern patients expect more from providers than ever before. Companies that ignore those expectations do so at the risk of potentially existential peril, while those that succeed may gain patients for life.
ApolloMD’s LaDawn Bradley will be speaking on a panel regarding Creating a Unified Patient Experience Voice Across Your Organization.
From social media to patient portals, consistent messaging and policies are vital in ensuring a winning patient
experience. Further, aligning communication channels is key to maintaining high satisfaction scores.
• What tools and technologies have you found most effective in creating your omniexperience strategy?
• How are you communicating with other departments about patient experience and messaging?
• How do you ensure that the patient experience remains at the forefront of new ideas?