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The Impact of Patient Experience – GACHE Meeting
February 16, 2017 @ 11:30 am - 2:00 pm
Improving satisfaction and engaging patients means going beyond the surveys. Our expert panel of speakers will lead this discussion centered around The Patient Experience… why it is important and the implications for delivering quality care; identifying opportunities for improvement based on real patient experience; and connecting patient experience to quality and outcomes as well as to enhance ways to meaningfully engage patients.
Moderator: Marj Bogaert, RN – Principal Director, Accenture
– Jeremy Nelson, MD – Emergency Medicine Physician, ApolloMD
– Kevin Rhodeback, MSN, RN – Director Patient Experience and Director Volunteer Services, Wellstar Cobb Hospital
– Colleen Thornburgh, MSA – Vice President Business Development, Senior Coach, Service Excellence Coaching, LLC
– Brian Unell, FACHE – Vice President Revenue Cycle, Piedmont Healthcare
CEUs: 1.5 hours Face To Face Education
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