2019 left healthcare at the center of news headlines and policy discussions. Hospital and health systems nationwide enter 2020 with a focus on the age of the consumer, where technology reigns king and healthcare policy changes could drastically transform the industry.

The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions

Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately

Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture

Left Without Being Seen (LWBS) is a healthcare term often used by emergency departments (ED) to designate a patient encounter that ended with the patient leaving the healthcare setting before he/she could be seen by a certified physician. A low LWBS rate is a reflection of how well an ED is achieving its primary objective of being the safety net for its community. Patients lost as LWBS also impact liability as well as hospital revenue.