patient experience

patient experience

May 21, 2020

From the middle of the emergency department, I can hear sirens ringing faintly in the distance. Second-by-second, the ringing grows louder. As I step away from my workstation and look out of the back doors, I see lights flash in the distance. At that moment, I know those lights and sirens are heading this way. Within what feels like mere seconds, a Chattanooga Police Officer

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January 24, 2020

2019 left healthcare at the center of news headlines and policy discussions. Hospital and health systems nationwide enter 2020 with a focus on the age of the consumer, where technology reigns king and healthcare policy changes could drastically transform the industry.

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January 21, 2019

The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions

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November 13, 2018

Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately

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January 18, 2018

Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture

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March 2, 2017

Left Without Being Seen (LWBS) is a healthcare term often used by emergency departments (ED) to designate a patient encounter that ended with the patient leaving the healthcare setting before he/she could be seen by a certified physician. A low LWBS rate is a reflection of how well an ED is achieving its primary objective of being the safety net for its community. Patients lost as LWBS also impact liability as well as hospital revenue.

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February 14, 2017

With patients presenting with chest pain six to eight million times each year, it’s understandable that clinicians in the ER need to be well versed on properly identifying the symptoms of a heart issue/attack. Many other conditions mimic the typical heart attack

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