patient experience

patient experience

April 20, 2021

The Merit-based Incentive Payment System (MIPS), the largest physician value-based care payment program, is aimed at continuous improvement in quality and healthcare costs. Not the first of its kind, MIPS or similar quality and cost related programs are here to stay. Physicians and APCs must understand the 2021 performance year thresholds, how to improve scores and what is on the horizon from CMS for continued success.

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September 22, 2020

Noren Salehani, PA-C | On Friday, April 3, I opened my email to find the subject, COVID-19 Update – Helping NYC, at the top of my inbox. It was an opportunity for clinicians to answer the mayor of New York City’s national call for help and provide relief to fellow clinicians working at the epicenter of the coronavirus. At the time, things in Birmingham were changing rapidly but nowhere near what was being reported about the impact the virus was having on the NYC population. The more I thought about the email and the opportunity it held, the more my mind raced. I had an open gate and an invaluable opportunity to help.

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May 21, 2020

Juan Class, MSN, ACNP-BC | From the middle of the emergency department, I can hear sirens ringing faintly in the distance. Second-by-second, the ringing grows louder. As I step away from my workstation and look out of the back doors, I see lights flash in the distance. At that moment, I know those lights and sirens are heading this way. Within what feels like mere seconds, a Chattanooga Police Officer

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January 24, 2020

2019 left healthcare at the center of news headlines and policy discussions. Hospital and health systems nationwide enter 2020 with a focus on the age of the consumer, where technology reigns king and healthcare policy changes could drastically transform the industry.

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January 21, 2019

The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions

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November 13, 2018

Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately

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January 18, 2018

Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture

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