patient satisfaction

patient satisfaction

May 21, 2020

Juan Class, MSN, ACNP-BC | From the middle of the emergency department, I can hear sirens ringing faintly in the distance. Second-by-second, the ringing grows louder. As I step away from my workstation and look out of the back doors, I see lights flash in the distance. At that moment, I know those lights and sirens are heading this way. Within what feels like mere seconds, a Chattanooga Police Officer

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January 21, 2019

The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions

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January 18, 2018

Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture

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May 24, 2017

Tracking performance is a way of life for those in the healthcare industry. With so much regulation and with the constantly changing landscape of priorities for industry leaders, it’s important to understand which metrics matter most when it comes to providing excellent patient care.

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March 2, 2017

Left Without Being Seen (LWBS) is a healthcare term often used by emergency departments (ED) to designate a patient encounter that ended with the patient leaving the healthcare setting before he/she could be seen by a certified physician. A low LWBS rate is a reflection of how well an ED is achieving its primary objective of being the safety net for its community. Patients lost as LWBS also impact liability as well as hospital revenue.

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January 17, 2017

With the ever changing climate of healthcare, now more than ever there is a stress on hospitals to decrease patients’ length of stay (LOS). Patients expect to be seen quicker, get well faster and discharge as soon as possible.

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November 17, 2016

It’s late and your pediatrician’s office is closed, but you have a child running a high fever, is lethargic and needs to see a doctor immediately. You head to your local hospital and clumsily carry your sick, 40-pound, bundle of joy into the Emergency Department. You register and the nurse tells you to have a seat, someone will call you back shortly.

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