The first thing a physician can do to improve patient satisfaction is become aware of how his or her behavior and moment-to-moment decisions
Located just 50 minutes southwest of Atlanta in LaGrange, Ga., WellStar West Georgia Medical Center is a 276-bed facility treating approximately
Hospitals and healthcare systems across the country have naturally progressed to providing a more customer service focused culture
When space in the Emergency Department is limited, identifying a Rapid Treatment Area (RTA) could solve a plethora of issues – decreasing wait times, waiting room decompression, efficient assessment of patients and overall patient satisfaction. Working in conjunction with the use of triage bypass and the use of standard of care order sets based on chief complaint, RTA is known to improve patient throughput times.
Tracking performance is a way of life for those in the healthcare industry. With so much regulation and with the constantly changing landscape of priorities for industry leaders, it’s important to understand which metrics matter most when it comes to providing excellent patient care.
Many hospitals struggle with providing what ApolloMD refers to as the “wow” factor in patient experience. Find out what changes one hospital in Macon, GA made to bring the "wow" factor to patients.
Emergency Departments across the country see an overwhelming number of mental health cases